ONCAP acquired a majority interest in Caliber Collision Centers (“Caliber”) in October 2008.
At the time of ONCAP's investment, Caliber was the largest non-franchised auto collision repair center operator in the U.S. with 129 collision centers located in California, Arizona, Nevada, Oklahoma, Colorado and Texas. Caliber mainly served insurance carriers such as AAA, USAA, State Farm, GEICO and Farmers Insurance through Direct Referral Programs (“DRPs”). Through DRPs, insurance carriers refer repair volumes to select collision centers in exchange for preferred pricing arrangements and superior customer service. Approximately 90% of Caliber’s revenue was generated from DRPs.
Accomplishment and Outcome
With a market-leading position in each of its core markets, ONCAP leveraged Caliber’s existing infrastructure and operating system to build a larger, more diversified collision repair business by: (i) gaining market share through insurance companies consolidating their businesses through DRPs; (ii) targeting new insurance customers; (iii) ongoing operational improvements; (iv) developing new units; (v) entering into referral and supplier relationships with car dealers that do not have collision repair facilities; and (vi) completing 38 add-on acquisitions.
In November 2013, a financial buyer purchased Caliber.